Help and support

Questions, a safety concern, or a privacy request? Email kindcircl@yahoo.com. If the link does not open your email app, copy the address: kindcircl@yahoo.com. We answer within 2 business days.

To see, correct or delete your kid's information, use the app (Settings) or email us. See how to delete an account.

Common questions

How do I get my kid signed in?

On the parent dashboard, tap "Show code for their device" and type the code on your kid's device (it works once and expires in 10 minutes). On a shared device, tap "Set up this device for" your kid instead.

Why does the app ask a math question?

That is our grown-up check. It appears before anything that leaves the app (like a web page or email), before sharing, and before signing a kid out.

Why is my kid's account paused?

Either parental consent was withdrawn (verify again in Settings to unpause), or our safety team paused it after a report. Your Activity tab explains which.

How do I turn private messages on or off?

In the app, go to My kids and use the Private messages switch.

Does KindCircl cost money?

No. There are no ads and no purchases. CirBux, packs and items are earned by playing. The only charge is the optional 50 cent card check to confirm you are a parent, and it is refunded right away.

Someone is being unkind to my kid

Your kid can tap the person's name to report or block them. You can also email us with details.

In an emergency, call 911. If a kid is in crisis, call or text 988.